Refund & Guarantee Policy
Here's the Refund & Guarantee Policy, ready to copy. Whether you built it before or not, this is the current, correct version — paste it into your Refund policy slot (Settings → Policies → Return and refund policy) and you're covered either way.
Refund & Guarantee Policy
Two different things are sold here, and they don't work the same way.
The first part of this page covers the reads and the membership — the Second Opinion, the Skin Story™, and the Standing Read. These are personal work I do by hand, so they're covered by guarantees, not returns. The second part covers physical products bought from the Shop, which follow a standard 30-day return policy. Find the part that applies to you.
Questions about any of it: letstalk@proofpositiveskincare.com.
Part One — The Reads & The Membership
Every read is built by hand, for one person, from the intake you complete. Because it's custom work made for you, there's nothing to "return." Instead, each one carries a guarantee that covers the thing I actually control: the quality and honesty of what I deliver.
I don't guarantee a skin result on a calendar — no honest person can, because your skin depends on biology, time, and follow-through. What I guarantee is that you'll get the read I promised, done right.
The Second Opinion — $49
The guarantee. I'll show you what's working, what's wasting your money, and what's missing. If I can't, your Second Opinion is free.
To claim it. Complete your intake and send your current products — I can't read a lineup I can't see. Then, within 14 days of receiving your read, email me at letstalk@proofpositiveskincare.com and I'll make it free.
If you change your mind before I start. If you've purchased but haven't completed your intake, just email me and I'll refund you in full. No work has begun, so there's nothing owed.
The credit. Your $49 credits in full toward a Skin Story™. If you're refunded, the credit goes with it.
The Skin Story™ — $249
The guarantee. If your Skin Story isn't a clear, personalized roadmap you understand and believe in, I'll rework it until it is. If I still can't make it right, you're refunded every dollar you paid — your Second Opinion credit included.
What I'm guaranteeing. The quality of the roadmap — not a dated skin result, which depends on follow-through, biology, and time. The map is the thing I control, and the map is what I stand behind.
How it works. Email me within 14 days of delivery and tell me what isn't landing. We'll talk it through, I'll rework it, and a full refund is the backstop if a rework still can't make it right.
If you change your mind before I start. If you've purchased but haven't completed your intakes, email me and I'll refund you in full. Nothing has begun.
The Standing Read — $49/month
Cancel anytime. Your membership is monthly and renews automatically at your founding rate until you cancel. Canceling stops your next charge — you keep access through the period you've already paid for.
Monthly fees that have already been billed aren't refunded, but you're never locked in, and I'll tell you honestly when it's time to graduate so your seat opens for the next person who needs it.
If you were charged after canceling, or something went wrong with your billing, email me and I'll make it right.
Part Two — Physical Products from the Shop
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility. To be eligible, your item must be unopened, unused, in its original packaging, and accompanied by your receipt or proof of purchase.
A note on personal-care items. Because skincare is a personal-care product, opened or used items can't be returned for health and safety reasons — unless the item arrived damaged, defective, or wrong (see below).
To start a return. Email us at letstalk@proofpositiveskincare.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return can't be accepted.
Damages & issues
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or if you received the wrong item. We'll evaluate it and make it right with a replacement or a refund.
Non-returnable items
We can't accept returns on opened or used personal-care products (for hygiene reasons), sale items, or gift cards. If you're unsure whether your item qualifies, just ask before you send it.
Exchanges
The fastest way to get what you want is to return the item you have, and — once the return is accepted — make a separate purchase for the new one.
European Union 14-day cooling-off period
If your physical merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be unopened, unused, in its original packaging, and accompanied by your receipt or proof of purchase.
For the reads and membership, which are personal services delivered digitally: if you ask me to begin your work before the 14 days are up, you're consenting to that work starting, which can affect the cooling-off right on custom digital work. Either way, the guarantees in Part One still apply.
Refunds — how they're processed
Once we've received and inspected your return (for products), or agreed a refund (for a read), we'll let you know whether it's approved.
If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still haven't seen it, contact us at letstalk@proofpositiveskincare.com.
You can always reach me directly at letstalk@proofpositiveskincare.com with any question about a return, a refund, or a guarantee.