Refund & Guarantee Policy

Two different things are sold here, and they work differently. Skin plans are personal work made for one person, so they come with a guarantee instead of a return. Physical products from the Shop follow a standard 30-day return policy. Questions about any of it: letstalk@proofpositiveskincare.com.

Skin plans

Every plan is built for one person, from your Skin State Decoder answers, your photos and your shelf. Because it's made for you, there's nothing to send back. Instead, each plan carries a guarantee that covers what I actually control: the quality and honesty of what I deliver.

I don't guarantee a skin result on a calendar. No honest person can, because your skin depends on biology, time and follow-through. The timelines in your plan are typical ranges, not promises.

The WTH Should I Use? Plan: the Made-for-You Guarantee

If your plan could have been anyone's, or you finish our call still not understanding why your skin hasn't responded, you get a full refund of what you paid.

How to claim it. Reply to your plan email, or write to letstalk@proofpositiveskincare.com, within 30 days of receiving your plan. One email is enough. There's no form, and nothing to send back. You keep the plan.

Before your plan is delivered. If you change your mind before you've taken the Skin State Decoder, I'll refund you in full. Once your Decoder and photos are in, my work has started, and the Made-for-You Guarantee is what covers you.

Bought a plan or read from me before October 2026?

The guarantee written on the page when you bought it still applies. Email me and I'll honor it.

Physical products from the Shop

You have 30 days after your item arrives to request a return.

Eligibility. Your item must be unopened, unused, in its original packaging, and accompanied by your receipt or proof of purchase.

Personal-care items. Skincare is a personal-care product, so opened or used items can't be returned for health and safety reasons, unless the item arrived damaged, defective or wrong.

To start a return. Email letstalk@proofpositiveskincare.com. If your return is accepted, I'll send you a return label and instructions. Items sent back without first requesting a return can't be accepted.

Damaged, defective or wrong items. Please check your order when it arrives and contact me right away if anything is wrong. I'll make it right with a replacement or a refund.

Not returnable. Opened or used personal-care products, sale items and gift cards.

Exchanges. The fastest way is to return the item you have and, once the return is accepted, place a new order.

European Union 14-day cooling-off period

If your physical order ships to the European Union, you can cancel or return it within 14 days, for any reason. The item must be unopened, unused, in its original packaging, and accompanied by proof of purchase.

Skin plans are personal services delivered digitally. If you take the Skin State Decoder and send your photos within those 14 days, you're asking me to begin your plan, which may affect your right to cancel. The Made-for-You Guarantee still applies.

How refunds are processed

Once a return is received and inspected (for products) or a refund is agreed (for a plan), I'll let you know it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it.

If more than 15 business days have passed since your refund was approved and you still don't see it, email letstalk@proofpositiveskincare.com.